Our website DNS renewal was strange this time. The Hosting Company and DNS seller had been bought by another company a few years ago and the billing system has changed.
For the last week our site was mostly off line. An email came a couple of days ago blaming "old infrastructure".
My DNS was due for renewal, and I never received the email about it, as I did in 2024, 30 days before expiry date like the last time it renewed.
I logged onto the DNS management console and found I had the Notifications there from 25 days ago. I used the option to resend the email to myself.
Emails never came.
Strange.
I have sent emails to the support email given in the account support section.
No replies as yet.
Anyway, the account was set to auto renewal, same as in 2024, so I didn't think much about it. They were having problems and website was mostly down anyway.
Then I contacted support. Got no reply.
I finally found a few layers down "a compliance issue" related to the DNS renewal.
I retired, left Australia 7 years ago and lost my soletrader ABN, the government issued business number.
I discovered after my DNS wasn't renewed, that without an ABN, you can not have a .com.au in your DNS.
I wish I had known about that a year or so ago to be able to prepare. For a few years I had always been forwarding our sites email to gmail for my wife and I. I had also opened new account for the last years with the gmail account as the filtering and SPAM control was better.
But my wife only used the one email. All the services she made accounts on, need to be changed somehow...
Interesting times ahead.
I can just buy a new DNS.xxx and have the website back up, but it will not be in Google anymore, and become unfindable with GOOGLES current advertisers first strategy. For the last few years 99.9% of traffic was BOTS and AI scrappers anyway, so doing that isn't so attractive. In the last 2 years, only previous customers had ever contacted me. No one new.
Previous customers will not be able to contact me anymore, unless I bulk email them of change of contact info. Not out of the question. There aren't many from the last fee years.
I have yet to get any support from the hosting and DNS company after using their support request system. I assume the new company that bought the previously excellent hosting company has made changes that make them not excellent now..
Until this year, our website had never been down for days. And that was before the DNS expired.
I have namecards, stickers and watermarks on all the material on our YouTube and images with .com,au 😒
Still thinking about how to move forward...
Beginning to think waiting for a support response, or something from the automated COMPLIANCE escalation I did will come to nothing.
Adrian Bruce ©2026 KYOTO, JAPAN
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